Cancellation Policy:
You can cancel your order at any time before it is shipped. If you have already paid and wish to make changes or cancel your order, please reach out to us within 12 hours.
Refund Guarantee:
Our return/exchange policy lasts 7 days. If 7 days have passed since your purchase, we can’t return/exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Your satisfaction is our top priority, and we want you to shop with confidence at www.onetrade.store We offer absolute satisfaction guarantees, ensuring that you will receive your item on time and as described. Our guarantees include:
- Full refund if your order is not received.
- Full refund if your order does not arrive within the guaranteed time (15 business days, excluding 2-5 business days processing).
- Full or partial refund if the item is not as described.
Please note that full refunds are not available under certain circumstances, such as if your order does not arrive due to factors within your control (e.g., providing the wrong shipping address) or due to exceptional circumstances beyond our control (e.g., customs clearance issues, natural disasters).
30-Day Money-Back Guarantee:
All our products come with a 30-day money-back guarantee. If you’re not satisfied, contact us at refunds@onetrade.store or through our Contact Us page, and we will refund the purchase price.
Easy Returns:
If you’re not satisfied with your purchase, you can return it for a replacement or refund within 30 days. Simply contact us, and we will guide you through the return process. Please do not send your purchase back unless authorized by us. Return shipping is at your expense.
For assistance with refunds and returns, feel free to contact us. We are always here to provide the best solutions for you.
Contact us at info@onetrade.store for questions related to refunds and returns.
